Shipping policy

At Pastel Pallet, we are committed to delivering your favorite ethnic styles safely and on time. Please review our shipping policy below.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.

During high-demand periods (sales, festive seasons, or new collection launches), processing times may be slightly longer.

Shipping Time

Estimated delivery times:

  • Domestic Shipping: 3–7 business days

  • International Shipping: 7–14 business days

Delivery times may vary depending on your location, customs processing, and courier service conditions.

Shipping Charges

Shipping charges are calculated at checkout based on your location and order value.

We may offer free shipping promotions from time to time on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can monitor your package.

Delays

While we aim to deliver within the estimated timeframes, delays may occur due to:

  • Courier service disruptions

  • Weather conditions

  • Customs clearance (for international orders)

  • High order volumes during festive seasons

Pastel Pallet is not responsible for delays caused by third-party shipping providers.

Incorrect Shipping Information

Please ensure your shipping address is correct when placing an order. Pastel Pallet cannot be responsible for orders shipped to incorrect addresses provided by customers.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery at:

Email: support@pastelpallet.com

We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@pastelpallet.com